Konyrova M 1

1. QUALITY ASSESSMENT OF THE CONTACT CENTER WHILE IMPLEMENTATION THE IP IVR SYSTEM BY USING TELETRAFFIC THEORY
2. Blockchain-Enabled Smart Contract Architecture for Optimal Energy Routing in Smart Grids Using Graph-Theoretic Loss Minimization
3. EFFECIENCY ASSESSMENT OF IOT DEVICES CONTROL WITH TELETRAFFIC THEORY
1