Global crisis management and higher education: Agency and coupling in the context of wicked COVID-19 problems

Oleksiyenko A. Mendoza P. Riaño F.E.C. Dwivedi O.P. Kabir A.H. Kuzhabekova A. Charles M. Ros V. Shchepetylnykova I.
April 2023 John Wiley and Sons Inc

Higher Education Quarterly
2023 #77 Issue 2 356 - 374 pp.

Campus crisis management remains an understudied topic in the context of COVID-affected higher education. In this paper, we contrasted the ability to tame the wicked problems brought by the pandemic of COVID-19 in private and public universities in Bangladesh, Cambodia, Colombia, India, Kazakhstan, Uganda, and Ukraine. The cross-country analysis and diversity of institutional types allowed us to consider a wide range of challenges faced by academic leaders and their institutions during the global pandemic. By drawing on institutional policy reviews and interviews with university administrators, we have examined tensions between the human and institutional agencies on these crisis-stricken campuses given differing institutional coupling, sizes, resources, and missions. The focus on agential co-dependencies and institutional coupling lays the ground for conceptualizing campus crisis management as a culturally specific construct in the context of higher education affected by the global pandemic.

COVID-19 , crisis management , global higher education , human agency , institutional agency

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Comparative Education Research Centre (CERC), Faculty of Education, University of Hong Kong, Hong Kong
College of Education and Human Development, University of Missouri, Columbia, MO, United States
Corporación Universitaria Minuto de Dios, UNIMINUTO, Bogota, Colombia
School of Liberal Arts, Bennett University, Uttar Pradesh, Greater Noida, India
Institute of Education and Research, University of Dhaka, Dhaka, Bangladesh
Graduate School of Education, Nazarbayev University, Nur-Sultan, Kazakhstan
Department of Education, Busitema University, Tororo, Uganda

Comparative Education Research Centre (CERC)
College of Education and Human Development
Corporación Universitaria Minuto de Dios
School of Liberal Arts
Institute of Education and Research
Graduate School of Education
Department of Education

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