Factors influencing trust in algorithmic decision-making: an indirect scenario-based experiment

Marmolejo-Ramos F. Marrone R. Korolkiewicz M. Gabriel F. Siemens G. Joksimovic S. Yamada Y. Mori Y. Rahwan T. Sahakyan M. Sonna B. Meirmanov A. Bolatov A. Som B. Ndukaihe I. Arinze N.C. Kundrát J. Skanderová L. Ngo V.-G. Nguyen G. Lacia M. Kung C.-C. Irmayanti M. Muktadir A. Samosir F.T. Liuzza M.T. Giorgini R. Khatin-Zadeh O. Banaruee H. Özdoğru A.A. Ariyabuddhiphongs K. Rakchai W. Trujillo N. Valencia S.M. Janyan A. Kostov K. Montoro P.R. Hinojosa J. Medeiros K. Hunt T.E. Posada J. Freitag R.M.K. Tejada J.
2024 Frontiers Media SA

Frontiers in Artificial Intelligence
2024 #7

Algorithms are involved in decisions ranging from trivial to significant, but people often express distrust toward them. Research suggests that educational efforts to explain how algorithms work may help mitigate this distrust. In a study of 1,921 participants from 20 countries, we examined differences in algorithmic trust for low-stakes and high-stakes decisions. Our results suggest that statistical literacy is negatively associated with trust in algorithms for high-stakes situations, while it is positively associated with trust in low-stakes scenarios with high algorithm familiarity. However, explainability did not appear to influence trust in algorithms. We conclude that having statistical literacy enables individuals to critically evaluate the decisions made by algorithms, data and AI, and consider them alongside other factors before making significant life decisions. This ensures that individuals are not solely relying on algorithms that may not fully capture the complexity and nuances of human behavior and decision-making. Therefore, policymakers should consider promoting statistical/AI literacy to address some of the complexities associated with trust in algorithms. This work paves the way for further research, including the triangulation of data with direct observations of user interactions with algorithms or physiological measures to assess trust more accurately. Copyright

AI , algorithms , data , explainability , statistical literacy , trust

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College of Education, Psychology, and Social Work, Flinders University, Adelaide, SA, Australia
Centre for Change and Complexity in Learning, University of South Australia, Adelaide, SA, Australia
Faculty of Arts and Science, Kyushu University, Fukuoka, Japan
Graduate School of Human-Environment Studies, Kyushu University, Fukuoka, Japan
Computer Science, Science Division, New York University Abu Dhabi, Abu Dhabi, United Arab Emirates
African Masters of Machine Intelligence (AMMI), African Institute for Mathematical Sciences (AIMS), Limbe, Cameroon
Higher Schools, Pedagogical Institute, Astana International University, Astana, Kazakhstan
Department of General and Biological Chemistry, Astana Medical University, Astana, Kazakhstan
Department of Humanities and Social Science, Indian Institute of Technology Guwahati, Assam, Guwahati, India
Department of Psychology, Alex Ekwueme Federal University Ndufu-Alike, Ebonyi, Nigeria
Department of Psychology, Faculty of Arts, University of Ostrava, Ostrava, Czech Republic
Department of Computer Science, Faculty of Electrical Engineering and Computer Science, Technical University of Ostrava, Ostrava, Czech Republic
Department of English, Hanoi University, Hanoi, Viet Nam
College of Arts and Sciences, Notre Dame University, Cotabato, Philippines
Department of Psychology, National Cheng Kung University, Tainan, Taiwan
Department of Communication, University of Bengkulu, Bengkulu, Indonesia
Principles and Implication of Mind Sciences, Psychology Program, National Cheng Kung University, Tainan, Taiwan
Postgraduate Program of Basic Education, University of Bengkulu, Bengkulu, Indonesia
Library and Information Science, University of Bengkulu, Bengkulu, Indonesia
Department of Developmental Psychology and Socialization, Università di Padova, Padua, Italy
Department of Medical and Surgical Sciences, “Magna Graecia” University of Catanzaro, Catanzaro, Italy
School of Foreign Languages, University of Electronic Science and Technology of China, Chengdu, China
Department of Educational Psychology, University of Education of Weingarten, Weingarten, Germany
Department of Psychology, Marmara University, Istanbul, Turkey
Faculty of Psychology, Chulalongkorn University, Bangkok, Thailand
Faculty of Public Health, University of Antioquia, Medellín, Colombia
Department of Cognitive Science and Psychology, New Bulgarian University, Sofia, Bulgaria
Research Centre for Cognitive Science, New Bulgarian University, Sofia, Bulgaria
Departamento de Psicología Básica 1, Universidad Nacional de Educación a Distancia (UNED), Madrid, Spain
Instituto Pluridisciplinar, Universidad Complutense de Madrid, Madrid, Spain
Centro de Investigación Nebrija en Cognición (CINC), Universidad Nebrija, Madrid, Spain
Department of Management, University of Nebraska Omaha, Omaha, NE, United States
School of Psychology, University of Derby, Derby, United Kingdom
Department of American Studies, Yale University, New Haven, CT, United States
Departamento de Psicologia, Universidade Federal de Sergipe, Saõ Cristóvão, Brazil

College of Education
Centre for Change and Complexity in Learning
Faculty of Arts and Science
Graduate School of Human-Environment Studies
Computer Science
African Masters of Machine Intelligence (AMMI)
Higher Schools
Department of General and Biological Chemistry
Department of Humanities and Social Science
Department of Psychology
Department of Psychology
Department of Computer Science
Department of English
College of Arts and Sciences
Department of Psychology
Department of Communication
Principles and Implication of Mind Sciences
Postgraduate Program of Basic Education
Library and Information Science
Department of Developmental Psychology and Socialization
Department of Medical and Surgical Sciences
School of Foreign Languages
Department of Educational Psychology
Department of Psychology
Faculty of Psychology
Faculty of Public Health
Department of Cognitive Science and Psychology
Research Centre for Cognitive Science
Departamento de Psicología Básica 1
Instituto Pluridisciplinar
Centro de Investigación Nebrija en Cognición (CINC)
Department of Management
School of Psychology
Department of American Studies
Departamento de Psicologia

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