SWOT Analysis and Expert Assessment of the Effectiveness of the Introduction of Healthcare Information Systems in Polyclinics in Aktobe, Kazakhstan

Yermukhanova L. Buribayeva Z. Abdikadirova I. Tursynbekova A. Kurganbekova M.
1 November 2022 Korean Society for Preventive Medicine

Journal of Preventive Medicine and Public Health
2022 #55 Issue 6 539 - 548 pp.

Objectives: The purpose of this study was to assess the organizational effectiveness of the introduction of a healthcare information system (electronic medical records and databases) in healthcare in Kazakhstan. Methods: The authors used a combination of 2 methods: expert assessment and strengths, weaknesses, opportunities, and threats (SWOT) analysis. SWOT analysis is a necessary element of research, constituting a mandatory preliminary stage both when drawing up strategic plans and for taking corrective measures in the future. The expert survey was conducted using 2 questionnaires. Results: The study involved 40 experts drawn from specialists in primary healthcare in Aktobe: 15 representatives of administrative and managerial personnel (chief doctors and their deputies, heads of medical statistics offices, organizational and methodological offices, and internal audit services) and 25 general practitioners. Conclusions: The following functional indicators of the medical and organizational effectiveness of the introduction of information systems in polyclinics were highlighted: first, improvement of administrative control, followed in descending order by registration and movement of medical documentation, statistical reporting and process results, and the cost of employees working time. There has been no reduction in financial costs, namely in terms of the costs of copying, delivery of information in paper form, technical equipment, and paper. Copyright

Electronic health records , Health care , Health services , Managed care programs , Quality indicators

Text of the article Перейти на текст статьи

Department of Public Health and Health Care, West Kazakhstan Marat Ospanov Medical University, Aktobe, Kazakhstan
Department of Health Policy and Organization, Al-Farabi Kazakh National University, Almaty, Kazakhstan
Department of Work with Regions, Research Institute of Cardiology and Internal Diseases, Almaty, Kazakhstan

Department of Public Health and Health Care
Department of Health Policy and Organization
Department of Work with Regions

10 лет помогаем публиковать статьи Международный издатель

Книга Публикация научной статьи Волощук 2026 Book Publication of a scientific article 2026