SATISFACTION WITH THE QUALITY AND AVAILABILITY OF MEDICAL SERVICES IN RURAL AREAS OF KAZAKHSTAN

კმაყოფილება ყაზახეთის სოფლად სამედიცინო მომსახურების ხარისხითა და ხელმისაწვდომობით აბსტრაქტი
УДОВЛЕТВОРЕННОСТЬ КАЧЕСТВОМ И ДОСТУПНОСТЬЮ МЕДИЦИНСКИХ УСЛУГ В СЕЛЬСКОЙ МЕСТНОСТИ КАЗАХСТАНА
Turgambaeva A. Tulegenova A. Ibraev S. Rimantas S. Alzhanova A. Ospanova D. Toleugali M.
November 2024 Georgian Association of Business Press

Georgian Medical News
2024 #356 Issue 11 66 - 73 pp.

Background: Measuring the level of patient satisfaction is a useful tool for providing quality medical care that aligns with consumer preferences. We aimed to study the satisfaction with the quality and availability of medical services among the rural population of the Republic of Kazakhstan. Methods and Materials: This study is a cross-sectional analysis. It was conducted in the Republic of Kazakhstan using data from an original questionnaire designed to assess patient satisfaction among those living in rural areas. The study involved interviews conducted in medical institutions, with patients recruited randomly. A total of 737 rural and 219 urban respondents participated. Results: The results of the study indicated that half of the respondents (348 or 47.2%) reported poor health. Regarding changes in health status over the past three years, half of the respondents indicated a significant deterioration (338 or 45.9%). When a disease occurs, 44.1% of the population seeks care at public clinics. A comparison of two regions in terms of satisfaction with the quality and outcomes of medical care revealed statistically significant differences between regions (χ² = 4.419; p = 0.03553). Conclusion: The study concludes that, in general, the majority of residents in rural areas are dissatisfied with the quality and outcomes of medical care.

Accessibility of medical services , healthcare organization , patient satisfaction , quality of medical care , rural areas

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The Department of Public Health and Management, NJSC Astana Medical University, Astana, Kazakhstan
Institute of Public health faculty of Medicine, Vilnius university, Vilnius, Lithuania
Department of Nursing, The Higher School of Medicine, The Faculty of Medicine and Health Care, Al-Farabi Kazakh National University, Almaty, Kazakhstan
Department of Nursing, The Faculty of Medicine and Public Health, The Kazakh National Medical University named after S.D. Asfendiyarov, Almaty, Kazakhstan

The Department of Public Health and Management
Institute of Public health faculty of Medicine
Department of Nursing
Department of Nursing

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