THE IMPACT OF OPEN GOVERNMENT DATA ON THE TRUST AND SATISFACTION OF CITIZENS WITH STATE INSTITUTIONS IN KAZAKHSTAN

ATVIRŲ VYRIAUSYBĖS DUOMENŲ POVEIKIS PILIEČIŲ PASITIKĖJIMUI IR PASITENKINIMUI KAZACHSTANO VALSTYBINĖMIS INSTITUCIJOMIS
Tubekova D. Almukhambetova B. Izatullayeva B.
2023 Mykolo Romerio Universitetas

Public Policy and Administration
2023 #22 Issue 4 519 - 534 pp.

In an era characterized by increasing demands for transparency and accountability, Open Government Data (OGD) initiatives have emerged as a critical tool for fostering public trust in government institutions. This paper examines the direct impact of the results of OGD on the satisfaction of citizens and the activities of state institutions. The main purpose of this paper is to study whether there is a link between the availability of OGD and institutional trust, and, if so, to establish whether this effect can guarantee the satisfaction of citizens. The study involved a large-scale survey conducted among residents of the Turkestan region. The survey encompassed questions related to trust in various government entities, the usage of OGD, satisfaction with government services, and socio-demographic factors. Data collected from 360 respondents were subjected to rigorous statistical analysis. A substantial positive correlation between OGD availability and usage and citizens’ trust in government institutions, particularly among frequent internet users, was found. Additionally, the study revealed that OGD positively influences citizens’ satisfaction, which, in turn, contributes to increased trust in government. OGD initiatives play a vital role in enhancing trust in government institutions, particularly in digitally connected populations. Recognizing the mediating role of satisfaction presents opportunities for policymakers to refine strategies aimed at delivering higher-quality public services and strengthening democratic processes.

analytical statistics , E-government , linear regression , Open Government Data , SEM methodology , trust and satisfaction of citizens

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Department of Public Administration and International Relations H.A. Yassawi International, Kazakh-Turkish university, B. Sattarkhanov Avenue 29, Turkestan, 161200, Kazakhstan
Department of Tourism International University of Tourism and Hospitality, Rabiga, Sultan Begim Street 14b, Turkestan, 161200, Kazakhstan
Department of Hospitality International University of Tourism and Hospitality, Rabiga, Sultan Begim Street 14b, Turkestan, 161200, Kazakhstan

Department of Public Administration and International Relations H.A. Yassawi International
Department of Tourism International University of Tourism and Hospitality
Department of Hospitality International University of Tourism and Hospitality

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