QUALITY MANAGEMENT THROUGH SUSTAINABLE HRM BASED ON DIGITAL COMPETENCIES
Sultanova S.M. Ivanova M.A. Fomenko N.M. Turebekova B.O. Konysbay A.
2024Centar for Quality
International Journal for Quality Research
2024#18Issue 4991 - 1004 pp.
This paper elaborates on the problem of quality management at the company, which is implemented through sustainable HRM, which, in turn, is based on digital competencies. In the process of the research, we disclose the modern understanding of quality, characterise the specifics of sustainable management labour resources, and determine the important role and parameters of digital competencies. The basis of the methodology of this research is the concept that is aimed at combining the spheres of digital competence, sustainable HRM, and quality management, which allows strengthening and expanding the opportunities for ensuring quality at the company. The result of this research is the determination of positive effects and interconnection between digital competencies, sustainable HRM and the system of quality management. Characteristics of these facts allowed identifying the key advantages of the proposed integration of the sub-systems of management, which are based on fuller use of digital solutions in business, learning, and quality management. According to this, we determine the relevance of the company’s personnel acquiring digital competencies and their complete use within the sustainable management of human resources, which will allow for a substantial increase in the level of quality management at the company.
concept of sustainable development , digital competencies , digitalisation , human resources , quality , quality management , sustainable human resources management
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Tashkent State Transport University, Tashkent, Uzbekistan
Russian Presidential Academy of National Economy and Public Administration, Moscow, Russian Federation
Plekhanov Russian University of Economics, Moscow, Russian Federation
Al-Farabi Kazakh National University, Almaty, Kazakhstan
Tashkent State Transport University
Russian Presidential Academy of National Economy and Public Administration
Plekhanov Russian University of Economics
Al-Farabi Kazakh National University
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