ONE OF THE WAYS TO IDENTIFY THE WEIGHTS OF INDICATORS OF THE FUZZY ANALYTICAL HIERARCHY PROCESS FOR DETERMINING BSC OF AN AIRLINE COMPANY

Satybaldiyeva D. Mukhanova G. Yelemessov K. Baskanbayeva D. Satybaldiyev O.
2021 Silesian University of Technology

Transport Problems
2021 #16 Issue 4 83 - 94 pp.

This article presents the justification for the relevance of the method for assessing the performance of an airline company. Based on a survey of foreign sources, it was proposed to use the integrated method of the analytic hierarchy process using the example of “Air Astana”. The results of the method are described based on the determination of effective indicators. The conclusions are arrived at on the expediency of applying the fuzzy analytic hierarchy process (FAHP) approach for the evaluation the airlines performance. The priority (importance) and weight of all perspectives and the corresponding indicators are determined according to the proposed method. A method of assessing the probability degree of fuzzy numbers is applied to calculate the weights of the indicators (perspectives). The results of the study show that the company will be able to monitor the effectiveness of its activities using selected indicators for each perspective. The application of the instruments enhances the effectiveness of management activities of the airline and confirms the relevance of a follow-up study of the problem. This approach can be used for the management of companies in different sectors of the national economy to enhance the efficiency of management decision-making.

Analytical hierarchy process , Balanced scorecard , Fuzzy analytical hierarchy process , Indicators , Perspective

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Satbayev University, Department of Technological Machines, Transport and Logistics, Satbayev, 22A, Almaty, 050000, Kazakhstan
Al-Farabi Kazakh National University, Department of Differential Equation and Automatic Management, 71 Al-Farabi Ave., Almaty, 050040, Kazakhstan

Satbayev University
Al-Farabi Kazakh National University

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