BENCHMARKING BEST PRACTICES OF TOP-RANKED CITIES FOR HIGH LIVABILITY AND CITIZEN PARTICIPATION
ӨМІР СҮРУ ДЕҢГЕЙІ ЖОҒАРЫ ЖӘНЕ АЗАМАТТАРДЫҢ ҚАТЫСУЫ ЖОҒАРЫ ҚАЛАЛАРДЫҢ ОЗЫҚ ТӘЖІРИБЕЛЕРІН САЛЫСТЫРУ
БЕНЧМАРКИНГ ГОРОДОВ ПО УРОВНЮ КОМФОРТНОСТИ ПРОЖИВАНИЯ И ВОВЛЕЧЕННОСТИ ГРАЖДАН
Satybaldiyeva R.Zh. Kalpeyeva Z.B. Uskenbayeva R.K. Sarkambayeva S.G. Razaque A. Elle V.Zh.
2025Kazakh-British Technical University
Herald of the Kazakh British Technical UNiversity
2025#22Issue 4244 - 253 pp.
This article presents a comparative analysis of international benchmarking systems and their application to assessing urban livability and citizen engagement. The research examines key global indices – Economist Intelligence Unit (EIU), Mercer, PwC, TUWIEN Smart City Model, MIT Treepedia, and the National League of Cities (NLC) – to identify dominant trends and classification models of city benchmarking. Four major types of benchmarking practices were defined: multi-factor indices, single-indicator rankings, thematic analytical reviews, and diagnostic metrics. An empirical case study of Almaty, Kazakhstan, demonstrates the adaptation of international practices to the local context. Between 2020 and 2023, over 1,500 participatory projects were implemented under the Participatory Budget program, primarily in urban greening, infrastructure, and public safety. The findings show that digital governance platforms (Open Almaty, iKomek, Almaty Urban Center) enhance civic participation but remain limited by unequal digital access. The study concludes that benchmarking serves as an effective governance and evaluation tool for improving urban livability and inclusiveness. The Almaty case illustrates the potential of combining global best practices, data-driven governance, and participatory approaches to foster sustainable urban transformation.
citizen participation , city benchmarking , digital governance , digital services , livability , smart city , sustainability
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Satbayev University, Almaty, Kazakhstan
Satbayev University
10 лет помогаем публиковать статьи Международный издатель
Книга Публикация научной статьи Волощук 2026 Book Publication of a scientific article 2026