Supply Chain Sustainability in Disruption: SC Intelligence, Customer Knowledge Transfer, and the Mediating Role of IS/IT
Ratna S. Saide S. Rater S. Svyazhanovna B.S. Herzavina H.
2025Institute of Electrical and Electronics Engineers Inc.
IEEE Engineering Management Review
2025#53Issue 5245 - 259 pp.
Knowledge resource and information system/technology (IS/IT) capability have been considered to improve firm performance, however, there is still a gap regarding the sustainability of supply chain to face and recover from disruption (e.g., COVID-19). Questionnaire-based surveys were adopted and received feedback from 160 Indonesian companies or about 28.07% of response rate. We decided on Indonesia because it was significantly impacted by major disruptions caused by COVID-19, making it a relevant and critical context for our study. To empirically validate the integrative model, we used SmartPLS and SPSS statistics tools. We categorize industrys/firms supply chain scope into several varieties such as agriculture, cement, oil, and plantation; manufactures and constructions; insurances and finance services; and IS/IT services. First, referring to soft/knowledge-resource view, customer knowledge transfer has successfully improved supply chain sustainability directly including IS/IT responding. On one side, supply chain knowledge transfer has efficiently assisted IS/IT responding but is not helpful enough for supply chain sustainability. Additionally, IS/IT responding has effectively mediated two relationships of supply chain schemas. The study recommends that the executive level of firms supply chain ideally empowers the two schemes (i.e., supply chain and customer knowledge transfer) to attain extraordinary sustainability of the supply chain in crisis time such COVID-19. For instance, when firms supply chain is willing to get advantages from knowledge transfer strategy, it is recommended to adopt customer knowledge transfer approach to obtain more benefits regarding the sustainability capability. This study deals and has a novelty with a combination of soft/knowledge-resource view (supply chain knowledge transfer and customer knowledge transfer) and hard/technological (IS/IT responding) model to the applicable within supply chain disruptions.
Customer knowledge transfer , disruption , information system/technology (IS/IT) responding , knowledge management , resource-based view (RBV) , supply chain knowledge transfer , supply chain sustainability
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Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin (UNISKA MAB), Faculty of Information Technology, Department of Informatics Engineering, Department of Information Systems, Banjarmasin, 70123, Indonesia
State Islamic University of Sultan Syarif Kasim Riau, Universitas Islam Negeri Sultan Syarif Kasim Riau - UIN SUSKA Riau, Department of Information Systems, Faculty of Science and Technology, Riau, 28293, Indonesia
PRO Knowledge Indonesia, Pekanbaru, 28293, Indonesia
Universitas Pahlawan Tuanku Tambusai, Bangkinang, 28412, Indonesia
Lembaga Enreach UIN Suska Riau, Pekanbaru, 28293, Indonesia
Politeknik Aceh Selatan, Department of Informatics Engineering, Aceh, 135003, Indonesia
Arkalyk Pedagogical Institute, Arkalyk, 110300, Kazakhstan
Universitas Pahlawan Tuanku Tambusai, Department of Informatics Engineering, Bangkinang, 28412, Indonesia
National Taiwan University of Science and Technology, Taipei City, 106, Taiwan
Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin (UNISKA MAB)
State Islamic University of Sultan Syarif Kasim Riau
PRO Knowledge Indonesia
Universitas Pahlawan Tuanku Tambusai
Lembaga Enreach UIN Suska Riau
Politeknik Aceh Selatan
Arkalyk Pedagogical Institute
Universitas Pahlawan Tuanku Tambusai
National Taiwan University of Science and Technology
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