A reward mechanism for burnout reduction in family-owned restaurants
Rakangthong N.K. Ru-Zhue J. Kim L. Issayeva G.
2025Emerald Publishing
Asia-Pacific Journal of Business Administration
20251 - 24 pp.
Purpose – Burnout has been a hidden cause affecting well-being, work capacity and job turnover in various service industries. Many hospitality service industries, including family-owned restaurants, are trying to find an effective mechanism for burnout reduction that can revive their workforces energy to work and serve their customers continuously. To solve this issue, this research proposes a reward mechanism for burnout reduction, aiming to examine the links between rewards (intrinsic and extrinsic rewards), stress, motivation, satisfaction and workers burnout. Design/methodology/approach – 500 questionnaires were distributed to survey workers in family-owned restaurants located in tourist areas of Thailand. With 335 valid responses, a path analysis method was applied to analyze these data. Findings – This research found that intrinsic and extrinsic rewards significantly influenced workers motivation. Meanwhile, work motivation and intrinsic and extrinsic rewards significantly influence workers stress. Then, job stress and work motivation significantly influenced workers satisfaction. Moreover, stress and satisfaction, except for work motivation, showed significant associations with workers burnout in family-owned restaurants. Finally, this research found that job satisfaction acted as the mediator between work motivation and burnout. Originality/value – This research offers a reward mechanism for burnout reduction, which helps entrepreneurs and HR managers to apply intrinsic and extrinsic rewards as incentives, promoting positive work attitudes so that it can minimize burnout in family-owned restaurants.
Burnout , Motivation , Restaurants , Rewards , Satisfaction , Stress
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Center of Excellence for Ecoinformatics, School of Accountancy and Finance, Walailak University, Nakhon Si Thammarat, Thailand
School of Accountancy and Finance, Walailak University, Nakhon Si Thammarat, Thailand
Department of Finance, M.Auezov South Kazakhstan University, Shymkent, Kazakhstan
Center of Excellence for Ecoinformatics
School of Accountancy and Finance
Department of Finance
10 лет помогаем публиковать статьи Международный издатель
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