Improving the change management system in the organizations: The case of Kazakhstan
Mendaliyeva S. Baigireyeva Z. Turekulova D. Imanaliyeva A. Yesturliyeva A.
2026Economic Laboratory for Transition Research
Montenegrin Journal of Economics
2026#22Issue 1201 - 218 pp.
In the context of digitalization, global competition and growing demands for the quality of educational services, the need to improve change management systems in higher education organizations is increasing. The relevance of the study is due to the need to transform universities into flexible and innovation-oriented structures that can quickly adapt to the challenges of modern society and the labor market. The purpose of the study is a comprehensive analysis of change management processes in universities of the Republic of Kazakhstan and the development of practical recommendations for their improvement, taking into account the best international practices. The work considers the organizational, technological and personnel aspects of the transformation of universities, as well as the role of digital solutions in the modernization of management and educational processes. The methodological basis of the study was formed by systemic, institutional and process approaches, allowing us to consider the university as an open and dynamic organizational entity. To achieve the goal, methods of comparative analysis, expert assessment, as well as elements of strategic and trend modeling were used. The study identified key barriers to successful change management, including insufficient digital maturity of universities, fragmented approaches to reform, insufficient funding, low staff engagement, and poor connection with labor market demands. Hypotheses on the need to introduce integrated knowledge management models, expand the autonomy of universities, and form sustainable feedback channels with stakeholders are substantiated. It is concluded that strategic change management is the key to the sustainability and international competitiveness of the higher education system in Kazakh-stan. The main findings emphasize the need to develop digital infrastructure, knowledge management, flexible educational programs, implement tools for monitoring and evaluating changes, and create an environment conducive to innovative development and career sustainability of graduates. Improving change management is seen as an integral part of building a modern, competitive, and sustainable development-oriented higher education.
change management , education system , educational services , educational space , financing , knowledge management
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Caspian University of Technologies and Engineering named after Sh. Yessenov, Aktau, Kazakhstan
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Caspian University of Technology and Engineering named after Sh.Yesenova, Aktau, Kazakhstan
Caspian University of Technologies and Engineering named after Sh. Yessenov
Esil University
Caspian University of Technology and Engineering named after Sh.Yesenova
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