The effect of covid-19 on airline transportation services: A study on service robot usage intention
Meidute-Kavaliauskiene I. Yıldız B. Çiğdem Ş. Činčikaitė R.
November-2 2021MDPI
Sustainability (Switzerland)
2021#13Issue 22
Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.
Airport services , COVID-19 fear , Intention to use , Perceived trust , Service robots
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General Jonas Žemaitis Military Academy of Lithuania, Vilnius, 10332, Lithuania
Faculty of Economics and Administrative Sciences, Kastamonu University, Kastamonu, 37150, Turkey
Faculty of Economics and Administrative Sciences, Gaziantep University, Gaziantep, 27310, Turkey
Faculty of Economics, Management and Law, Khoja Akhmet Yassawi International Kazakh-Turkish University, Turkestan, 161200, Kazakhstan
Faculty of Business Management, Vilnius Gediminas Technical University, Vilnius, 10223, Lithuania
General Jonas Žemaitis Military Academy of Lithuania
Faculty of Economics and Administrative Sciences
Faculty of Economics and Administrative Sciences
Faculty of Economics
Faculty of Business Management
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