Environmental, social, and governance (ESG) practice and company performance: Evidence from telecommunication sector
Maralov A. Kurmanov N. Kirichok O. Amerkhanova A. Moldakenova Y. Shayakhmetova S. Karimbayeva G.
2024EnPress Publisher, LLC
Journal of Infrastructure, Policy and Development
2024#8Issue 8
The sustainable development of the global economy and society necessitates the integration of environmental and socially responsible management, known as ESG (environmental, social, and corporate governance). Despite growing recognition of ESG’s importance, the strategic management of ESG factors in Kazakhstan’s telecommunications industry remains underexplored. This study bridges this gap by analyzing Kazakh telecom’s ESG strategies from 2019 to 2021 through a cross-sectional design and semi-structured interviews with 12 industry experts. Utilizing the National Rating Agency (NRA) methodology, the research evaluates environmental, social, and governance variables. Key findings reveal that Kazakh telecom excels in “Climate Change” and “Human Capital Management” but needs significant improvements in “Environmental Impact” and “Society.” The study offers specific recommendations such as enhancing corporate volunteering, responsible marketing, service quality, and integrating sustainable practices. The primary contributions of this research include actionable insights for improving ESG strategies in telecommunications companies and advocating for more systematic and standardized ESG assessment approaches. This study expands the understanding of how ESG principles can enhance competitiveness and sustainable development in the telecommunications industry, providing valuable guidance for industry practitioners and policymakers. It offers insights into effective ESG implementation practices and highlights critical areas requiring attention to drive sustainable development in telecommunications.
corporate governance , environmental , Kazakh telecom , Kazakhstan , SG , social responsibility , sustainable development , telecommunications
Text of the article Перейти на текст статьи
Gumilyov Eurasian National University, Astana, 010000, Kazakhstan
Dosmukhamedov Atyrau University, Atyrau, 060011, Kazakhstan
Caspian University, Almaty, 050000, Kazakhstan
Academy of Public Administration under the President of The Republic of Kazakhstan, Astana, 010000, Kazakhstan
Kazakh University of Technology and Business, Astana, 010005, Kazakhstan
Gumilyov Eurasian National University
Dosmukhamedov Atyrau University
Caspian University
Academy of Public Administration under the President of The Republic of Kazakhstan
Kazakh University of Technology and Business
10 лет помогаем публиковать статьи Международный издатель
Книга Публикация научной статьи Волощук 2026 Book Publication of a scientific article 2026