The Impact of Stress Factors on Employee Subjective Well-Being: The Case of Kazakhstan

Madazimova K. Mambetalina A.
September 2025 Springer

Journal of the Knowledge Economy
2025 #16 Issue 3 11314 - 11338 pp.

The article presents a quantitative study that evaluates the effectiveness of a specially designed intervention program focused on reducing the impact of stress factors on employees of three organizations and increasing their personal well-being. The study involved 300 employees from diverse organizations in Kazakhstan, including school teachers, credit managers in banks, and sales consultants within a hypermarket retail chain. The research employed two instruments: the employee stress factors scale (ESS) and the employee subjective well-being scale (ESW-BS). The intervention included a set of classes led by psychologists and other specialists. A noticeable trend of stress factor reduction was observed following the interventions: for teachers, the reduction ranged from 1.35 to 4.35, for credit managers, it ranged from 1.45 to 5.65, and for sales consultants, it ranged from 2.3 to 5.35. According to the employee subjective well-being scale, in the group of teachers, the difference between pre-test and post-test scores in the life satisfaction sub-scale showed an increase of 4.85, the positive effect sub-scale increased by 2.5, and the negative effect sub-scale decreased by 1.75. In the manager group, the scores in these same sub-scales demonstrated an increase of 6.8 and 5.0 and a decrease of 2.95. In the group of sales consultants, the scores increased by 4.25 and 4.15 and decreased by 3.0. When applying the non-parametric Wilcoxon test, all differences were found to be statistically significant, allowing for the assessment of the intervention’s positive impact across all three groups.

Employees , Employment , Psychology , Stress , Stress factors , Well-being

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Department of Psychology, Eurasian National University Named After L.N. Gumilyov, Astana, Kazakhstan

Department of Psychology

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