Innovating Public Service in Kazakhstan: Improving citizen orientation in the delivery of public services
Galy A. Tynyshbayeva A.
2022Innovation Journal
Innovation Journal
2022#27Issue 3
This paper analyzes a client-orientation in the delivery of the public services in Kazakhstan and barriers toward its implementation. Client orientation in the public service is considered as one of the innovative approaches to improve the quality of the provision of the public service. The client-orientation is considered as one of the innovative approaches for improving quality in the provision of the public service. This research article aims at identifying the principal reasons and conditions that hinder ensuring effective public service in Kazakhstan. Improvement and modernization of public service has been one of the key areas in the country’s reforms. It also discusses the promise and current state of disruptive technologies applications to improve the public service delivery in Kazakhstan. Document analysis is employed as a primary research method. The article draws practical recommendations that can be used to improve the mechanisms for the provision of public services as well as contribute to the refining of the existing procedures and elimination of relevant risks with the specific focus on client orientation. It also discussed the avenues for further research.
citizen orientation , Kazakhstan , public service
Text of the article Перейти на текст статьи
Academy of Public Administration under the President of the Republic of Kazakhstan, 33a Abay Avenue, Nur-Sultan, 010000, Kazakhstan
Academy of Public Administration under the President of the Republic of Kazakhstan
10 лет помогаем публиковать статьи Международный издатель
Книга Публикация научной статьи Волощук 2026 Book Publication of a scientific article 2026