The antidote to drama: cultivating meaningful culture for organizational resilience
Frolova Y.
2025Emerald Publishing
International Journal of Organizational Analysis
20251 - 17 pp.
Purpose – This study aims to investigate how dysfunctional interpersonal conflict, modelled by the Drama Triangle (encompassing Victim, Persecutor and Rescuer roles), undermines employee well-being. It further examines whether a Meaningful Group Culture (MGC) can mitigate these destructive dynamics to preserve well-being, a critical performance resource. Design/methodology/approach – A quantitative, cross-sectional design was used. Data were collected via multi-source surveys from 388 working adults across various industries in Kazakhstan. Established scales measured MGC, Drama Triangle engagement and multi-dimensional employee well-being. Structural Equation Modelling tested the hypotheses, including the mediating role of Drama Triangle engagement. Findings – The results strongly support the hypothesized model. An MGC is negatively associated with engagement in the Drama Triangle, which, in turn, is negatively associated with employee well-being. Crucially, Drama Triangle engagement fully mediates the positive relationship between MGC and well-being, indicating that MGC enhances well-being primarily by reducing dysfunctional relational patterns. Practical implications – The findings provide managers and HR practitioners with a clear blueprint for action. Organizations should cultivate MGC through targeted initiatives, integrate its principles into HR systems to reward constructive behaviours and develop leaders to recognize and counteract Drama Triangle dynamics. Supporting this with mental health resources and flexible work policies builds resilience. Originality/value – This research moves beyond a direct culture – well-being link by introducing the Drama Triangle as a precise relational mechanism explaining how culture exerts its influence. It integrates ethical climate and role theory into a unified framework, validated in Kazakhstan’s collectivist context.
Drama triangle , Employee well-being , Group culture , Organizational culture , Psychological safety , Relational dynamics , Toxic workplaces
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Department of Management, Bang College of Business, KIMEP University, Almaty, Kazakhstan
Department of Management
10 лет помогаем публиковать статьи Международный издатель
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