The Innovative Role of Ethics Commissioners in Kazakhstani Public Service Development
Buralkiyeva B. Dulambayeva R. Abdanbekov A. Jumabayev S. Karsembayeva A.
2022Innovation Journal
Innovation Journal
2022#27Issue 3
The article explores innovative approaches to governance, in particular the introduction of ethics commissioners into public service. A comprehensive study of the institution in three areas, functional, organizational, and instrumental, has been conducted. A comparative analysis of international experience illustrates the uniqueness of the institution of ethics commissioners in Kazakhstan with its expanded functionality including interaction with civil society institutions and public organizations. The inclusion of this function in the activities of ethics commissioners is innovative as the institution becomes a bridge between citizens and the public body, as well as a motivator for civil servants to commit to the values of the organization and develop personal accountability for achieving the organization’s results. By using international experience analysis as well as conducting two-staged expert interviews (23 respondents) and a sociological survey (1,188 respondents) on the activities of ethics commissioners, the authors demonstrate the importance of increasing their status to the level of reporting to the top manager. The authors have developed recommendations to improve the effectiveness of the ethics commissioners’ institution in functional (clarification of business processes), organizational (changing the organizational structure to reflect country specifics), and instrumental (including coaching technologies through which effectiveness has been confirmed by statistical modelling) terms. All of this can ultimately enhance the principles of client-orientation and human-centeredness, to the benefit of the citizens of Kazakhstan and the public good.
civil service personnel , coaching , ethics commissioners , innovations , motivation
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Academy of Public Administration under the President of the Republic of Kazakhstan, 33a Abay Avenue, Astana, 010000, Kazakhstan
Academy of Public Administration under the President of the Republic of Kazakhstan
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