Towards the Path of Process Digitalization: A Systematic Literature Review
Bianchi I. Galguinho A. Shurenov N. Tovma N. Pereira R.
2024IGI Global
International Journal of Service Science, Management, Engineering, and Technology
2024#15Issue 11 - 27 pp.
Organizations continue to have difficulty achieving the full potential of digital transformation (DT). DT can be conceived as a process of change in the business model, driven by digital innovation and the intensive use of ICTs to add value to the customer, processes and the business itself in way to change, threaten or complement the market. This research aims to review the literature on digital transformation and create a framework for the description of its benefits, challenges, critical success factors, and digital technologies. The framework was developed from a set of 112 articles retrieved by a systematic literature review that underwent bibliometric analysis. The most frequently cited technologies were cloud computing, artificial intelligence, the Internet of Things, and Big Data. Their impact on organizations’ processes is discussed. Agility is the critical factor that stood out from the rest. The main benefit identified was innovation. The main challenges identified were resistance to change and a lack of skills. The framework helps better predict how internal processes will be affected by digital transformation.
Business Process Management , Digital Technologies , Digital Transformation , Process Digitalization
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Federal University of Santa Catarina, Brazil
Instituto Universitário de Lisboa, Portugal
Al-Farabi Kazakh National University, Kazakhstan
INESC INOV-Lab, Instituto Universitario de Lisboa, Portugal
Federal University of Santa Catarina
Instituto Universitário de Lisboa
Al-Farabi Kazakh National University
INESC INOV-Lab
10 лет помогаем публиковать статьи Международный издатель
Книга Публикация научной статьи Волощук 2026 Book Publication of a scientific article 2026