THE IMPACT OF DIGITAL HRM IMPLEMENTATION ON PUBLIC SECTOR PERFORMANCE: A QUANTITATIVE ANALYSIS OF SERVICE DELIVERY EFFICIENCY

Amirova A. Iskendirova S. Daueshova A. Zhanseitov A. Abylasimov M.
1 September 2025 Sciendo

ECONOMICS - Innovative and Economics Research Journal
2025 #13 Issue 3 303 - 318 pp.

This study investigates the extent to which digital HRM systems are implemented in public sector organizations and the assessment of the effectiveness of technology in enhancing organizational performance. Through quantitative analysis of survey data from managers (n=25), HR professionals (n=50), and employees (n=70), the research examines implementation success factors and their impact on service delivery. Findings reveal optimal ROI at moderate budget allocations (10-14%) and a strong correlation between implementation effectiveness and service quality (β=0.4058, p=0.001). Departments obtained between 19.8% and 25.1% increase in efficiency with system usability proved to have a strong positive correlation with perceived system use (r = 0.96). The study makes multiple theoretical and practical contributions by presenting proven implementation strategies and introducing the efficiency ratio to assess digitalization effectiveness in the public sector.

Digital HRM , Digitalization , Kazakhstan , Public Administration , Service Delivery

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Agency of the Republic of Kazakhstan for Civil Service Affairs, Astana, Kazakhstan
Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan
Institute of Human Resource Management, Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan
Academy of Public Administration under the President of the Republic of Kazakhstan, Astana, Kazakhstan
Head of Human Resources Management, Karaganda Buketov University, Karaganda, Kazakhstan

Agency of the Republic of Kazakhstan for Civil Service Affairs
Academy of Public Administration under the President of the Republic of Kazakhstan
Institute of Human Resource Management
Academy of Public Administration under the President of the Republic of Kazakhstan
Head of Human Resources Management

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