Key predictors of satisfaction among gynecological patients in Almaty, Kazakhstan: A multivariate analysis

Aliyeva S.U. Atabayeva A.K. Ansatbayeva T.N. Kokayeva Е.А. Sagalbayeva U.Y. Tsigengagel O.P.
April 2025 Kaz Med Print LLP

Reproductive Medicine (Central Asia)
2025 #2025-April Issue 1 49 - 56 pp.

Relevance: Patient satisfaction is a key indicator of healthcare quality, influencing health outcomes and service efficiency. This study aimed to evaluate the impact of medical and demographic factors on patient satisfaction with gynecological care in Almaty, Kazakhstan. The study aimed to evaluate the impact of medical and demographic factors on patient satisfaction with gynecological care. Materials and Methods: A cross-sectional study was conducted in public healthcare facilities in Almaty, Kazakhstan, from January to March 2024. Data were collected using structured questionnaires and hospital records. Principal Component Analysis (PCA) was employed to categorize patients based on satisfaction levels and medical indicators, while regression analysis quantified the impact of key factors on patient satisfaction. Results: Staff communication (β = 0.30) and room quality (β = 0.25), followed by diagnostic quality (β = 0.20) and medical supply (β = 0.15), were the most influential factors affecting patient satisfaction.PCA identified four distinct patient clusters, ranging by satisfaction levels. Conclusion: Improving staff communication and room conditions should be a priority for healthcare facilities, as these factors significantly enhance patient satisfaction.

gynecological care , healthcare quality , Kazakhstan , Patient satisfaction , Principal Component Analysis , regression analysis

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Kazakhstan’s Medical University “Kazakhstan School of Public Health”, Almaty, Kazakhstan
Gynecology Department, Central Clinical Hospital, Almaty, Kazakhstan
Department of Public Health, Semey Medical University, Semey, Kazakhstan
Asfendiyarov Kazakh National Medical University, Almaty, Kazakhstan
Almaty Oncology Center, Almaty, Kazakhstan
Department of Internal Diseases, Al-Farabi Kazakh National University, Almaty, Kazakhstan
Department of Biostatistics, Bioinformatics, and Information Technologies, Astana Medical University, Astana, Kazakhstan
Department for Educational, Methodological, and Student Affairs, Department of General Medical Practice, Al-Farabi Kazakh National University, Almaty, Kazakhstan

Kazakhstan’s Medical University “Kazakhstan School of Public Health”
Gynecology Department
Department of Public Health
Asfendiyarov Kazakh National Medical University
Almaty Oncology Center
Department of Internal Diseases
Department of Biostatistics
Department for Educational

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